Refund Policy

Last updated: February 23, 2026

Overview

We want you to be happy with Zutor. If you're not satisfied, we offer a straightforward refund policy.

14-Day Money-Back Guarantee

If you are unsatisfied with your paid subscription for any reason, you may request a full refund within 14 days of your purchase date. No questions asked.

How to Request a Refund

Send an email to support@zutor.app with:

• Your account email address
• The reason for your refund (optional, but helps us improve)

We will process your refund within 5-10 business days. The refund will be issued through Paddle, our payment provider, to your original payment method.

After 14 Days

Refunds are not available after 14 days from the date of purchase. However, you can cancel your subscription at any time:

• Your paid features remain active until the end of your current billing period.
• After that, your account reverts to the Free plan.
• All your data is retained — nothing is deleted.

Annual Subscriptions

For annual subscriptions, the 14-day refund policy applies from the date of purchase. After 14 days, you may cancel at any time but will not receive a partial refund for the remaining months.

Free Plan

The Free plan requires no payment and therefore no refund is applicable. You can use the Free plan indefinitely with up to 5 students.

Downgrades

When you cancel a paid subscription:

• You keep access to paid features until the end of the billing period.
• Your account automatically downgrades to the Free plan.
• If you have more than 5 students, you can still view all data but cannot add new students until you are within the Free plan limit or resubscribe.

Contact

For refund requests or billing questions:

Email: support@zutor.app
Website: https://zutor.app